Why Buy Support

Open Source is often more reliable than much more expensive commercial software, however like all open source has its issues. The nature of these issues explains why companies should be getting ActiveMQ support particularly for mission critical applications.

• Bugs and security breaches do occur
• Product can be misconfigured
• Performance issues do arise

In those times the project may not address the needs of a user who has ActiveMQ in production on a mission critical application. This is where support comes in. Having the ability to call someone with deep understanding of ActiveMQ and actual development experience, someone who can address the support issues very quickly is what separates regular open source from professional open source.

Professional open source provides immediate re-action to production issues and most issues are resolved within 1-3 hours. Professional support provides immediate remediation of security and performance tuning or otherwise configuration issues.

Red Hat is one of the prime examples of professional open source. While many choose to use Fedora as an open source alternative, others purchase support for Enterprise Red Hat Linux directly from Red Hat. Red Hat provides these customers with 24 by 7 support and issue resolution.